Satisfaction Survey

1.How many points do rate for the overall image of XCMG as far as integrated product, service and price factor are concerned? * （Single election）

• 10(Very good)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Very poor)

2.In your mind, are the advantages (performance, reliability, price, etc.) of XCMG products outstanding? * （Single election）

• 10(Very good)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Very poor)

3.Compared with products of other brands, what is your overall expectation for XCMG products? * （Single election）

• 10(Very good)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Very poor)

4. Are you satisfied with XCMG's marketing policy? * （Single election）

• 10(Very satisfied)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Very dissatisfied)

5.Are you satisfied with the explanation given by our sales staff? * （Single election）

• 10(Very satisfied)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Very dissatisfied)

6.Are you satisfied with the delivery service of XCMG products (including inspection of goods and technical guidance)? * （Single election）

• 10(Very satisfied)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1 (Very dissatisfied)

7.Is the repair service of XCMG timely after product fault? * （Single election）

• 10(Very timely)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1 (Very late)

8. What do you think of the fault handling skills of XCMG’s technical service personnel? * （Single election）

• 10(Very good)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Very poor)

9.Do you think XCMG’s supply of spare parts is timely? * （Single election）

• 10(Very timely)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Not timely)

10. Are you satisfied with the quality of spare parts provided by XCMG? * （Single election）

• 10(Very satisfied)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Very dissatisfied)

11.After using XCMG products, what do you think of the operating comfort (vibration, noise, etc.)? * （Single election）

• 10 (Very good)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Very poor)

12.After using XCMG products, do you think XCMG products can meet the requirements of working conditions? * （Single election）

• 10(Very good)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Very poor)

13.What do you think of the appearance quality of XCMG products? * （Single election）

• 10 (Very good)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1 (Very poor)

14.Do the XCMG products you use often break down? * （Single election）

• 10 (Fault-free)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1 (Frequent fault)

15.Do you think the maintenance of XCMG products is convenient? * （Single election）

• 10(Very convenient)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Very inconvenient)

16.Compared with other brands, what do you think about the fuel consumption of XCMG products? * （Single election）

• 10 (Low oil consumption)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1 (High oil consumption)

17.What do you think of the safety performance of XCMG products? * （Single election）

• 10 (Very good)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1 (Very poor)

18. Do you think the price of XCMG products is appropriate relative to the quality? * （Single election）

• 10(Very appropriate)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Very inappropriate)

19. How likely are you to choose XCMG products when you buy products again? * （Single election）

• 10(Very likely)
• 9
• 8
• 7
• 6
• 5
• 4
• 3
• 2
• 1(Small possibility)